Privacy Policy

Introduction

dovecresa values your privacy and handles personal information with care and discretion. This policy explains what information we collect, how we use it, and the measures we take to protect it. We operate in accordance with Thailand's Personal Data Protection Act and applicable international privacy standards.

If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you contact us or inquire about services, we collect information you voluntarily provide, including:

• Name and contact details (email, phone number)
• Information about care needs and preferences shared during consultations
• Emergency contact information for residents
• Medical information relevant to non-medical care provision (dietary restrictions, mobility considerations)
• Payment and billing information

Information Collected Automatically

When you visit our website, we collect technical information through cookies and analytics tools:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on site
• Referring websites and search terms used

How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries and providing information about services
• Delivering care services to residents and communicating with families
• Processing payments and maintaining billing records
• Improving our website and understanding how visitors use it
• Sending service updates, monthly resident reports, and important notices
• Meeting legal obligations and maintaining operational records

Legal Basis for Processing

We process personal information based on:

• Consent: You provide explicit consent when submitting information through our website or enrollment forms
• Contract: Processing is necessary to deliver services you've requested
• Legitimate Interest: We have legitimate business interests in improving services and maintaining safe operations
• Legal Obligation: Some information must be retained to comply with Thai law and regulations

Data Sharing and Third Parties

We do not sell personal information. We share information only in these limited circumstances:

• Service Providers: Trusted vendors who assist with payment processing, website hosting, and analytics (all bound by confidentiality agreements)
• Healthcare Providers: When necessary for coordinating care, with your explicit consent
• Legal Requirements: When required by law or to protect health and safety
• Family Members: Information shared with designated family contacts as outlined in care agreements

Data Security

We implement appropriate security measures to protect personal information:

• Encryption of data in transit and at rest
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on confidentiality and data protection
• Physical security measures at our facility

While we take reasonable precautions, no security system is completely infallible. We cannot guarantee absolute security but commit to addressing any breaches promptly and transparently.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy:

• Inquiry information: Retained for 2 years after last contact
• Resident records: Retained for 7 years after care services end, as required by Thai law
• Financial records: Retained for 7 years for tax and accounting purposes
• Website analytics: Aggregated data retained indefinitely; individual data deleted after 26 months

Cookies and Tracking

Our website uses cookies to enhance user experience and understand site usage. Cookie types include:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your choices and settings

You can manage cookie preferences through our Cookie Policy page or your browser settings.

Your Rights

Under Thai data protection law, you have the following rights:

• Access: Request a copy of personal information we hold about you
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your information in a structured, commonly used format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are designed for adults aged 60 and above. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to current residents and families. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact Information

For questions, concerns, or requests regarding your personal information, please contact: